FAQ — Tradelink Express — Your trusted electronics marketplace

How do I place an order?

Browse products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account to track orders. After placing your order, pay via M-PESA using the paybill details on the confirmation page.

How do I pay with M-PESA?

Use M-PESA Paybill 714888 with Account 119694. Payment instructions are shown at checkout and on your order confirmation.

Do you deliver across Kenya?

Yes. We deliver to locations across Kenya. Delivery timelines depend on your location and product availability. Enter your delivery location at checkout.

How can I become a vendor?

Apply through our vendor registration page. Approved vendors can log in at the vendor portal.

What is your return policy?

Please see our Return Policy page for full details on eligible returns and faulty goods.

I forgot my password. What should I do?

Use the forgot password page to receive a reset link by email.