Return Conditions

In general, if the original product packaging remains closed or sealed, customers may refuse delivery for any reason. This may include change of mind, lack of money, lack of availability for delivery, or damaged packaging. The vendor is obligated to accept return of goods in original packaging in the following cases:

Faulty Goods

• Defined as manufacturing defects (mechanical or software related), "Dead on Arrival", damaged or missing parts.
• As reported by customers within 7 days from delivery — entitled to replacement or refund at seller's expense.
• As reported after 7 days from delivery and handed to the service point, not repaired within 10 days, provided the product is under warranty.
• Wrong product delivered.
• Product different than described on the website.
• Does not fit the customer's size (applicable to fashion).

Types of Returns

• Unopened returns — For items whose categories offer a return policy and for items with visible damages.
• Opened returns — For manufacturing defects, incorrect product and for eligible categories.

For return requests, please contact us at +254 714 985 840 or send us a message.